FREQUENTLY ASKED QUESTIONS
How do I book for an event?
You can enquire online through the ‘Contact Form’, as well as contact me through IG, FB or email. When your date, location and time is confirmed, a £35 refundable security deposit is required to secure your event date, and is refunded when all equipment is returned and inspected.
The remaining balance of your booking is due by the day before your event via bank transfer.
What if there is damage to your equipment during the event?
The £35 deposit will be non-refundable and, if the deposit does not cover the cost for repair, the hirer will be liable for additional charges due within 5 days after the event.
How often is the equipment cleaned?
Everything is thoroughly cleaned and sanitized using non-toxic disinfectants effective against viruses and Covid-19. We clean all items before, at set up, after your event and again back at HQ. To maintain high levels of cleanliness, and as an extra precaution, we supply a sanitising station for use during your hire.
What else have you put in place, related to Covid-19, to ensure I have a safe hire?
Absolute adherence to Government guidelines on social contact for indoor and outdoor events.
No contact delivery, set up and break down.
Use of antibacterial hand gel and face masks during drop off and collection of our kit.
What do I do if I feel unwell before the day of my event?
If a member of either your household, or ours, develops Covid-19 symptoms in the two week period prior to the booking and has to self isolate, the booking will be postponed or cancelled.
What is your cancellation policy?
72 hr notice of cancellation, full deposit refund.
Less than 72hr notice, deposit is held and we will work with you to re-schedule your event within 60 days.
What if it rains on the day of my event?
If it is raining, drizzling, or rain is forecast on the day, we will not set our equipment up outside. We will work with you to re-configure the play equipment for use indoors.